Orleans Park | Mini | Monday | Summer 2025

ARRIVAL

Our park sessions begin at the scheduled time, so we recommend arriving a few minutes early to get settled and ready for the session. Coaches will start setting up 15 minutes before the session, and you’re welcome to use that time to warm up with your child before the official warm-ups begin.

ATTENDANCE

For programs held at schools, your child must be a student at that specific school to participate.

CANCELLATIONS

While we play in most weather conditions, sessions may be canceled in the event of severe weather or other unforeseen circumstances. If a session is canceled, we will notify you at least one hour before the start time through email, text, and updates on our Facebook page. Make-up sessions will be scheduled as needed, especially for school programs, based on availability.

EQUIPMENT

No special equipment is required for participation - cleats and shin guards are not needed. We do ask that your child wears comfortable, closed-toed shoes, preferably sneakers, as Crocs, sandals, and boots are not suitable. Additionally, no jewelry is allowed for safety reasons, and Soccer Shots cannot be held responsible for any jewelry that is lost or broken.

INVOLVEMENT

For Minis sessions at park locations, one parent is required to be on Soccer Island with their child. Other siblings and family members are welcome to watch and cheer from the sidelines, which helps maintain focus and ensures that all children have plenty of space to play.

SEATING

We recommend bringing a folding chair or blanket if you prefer not to sit or stand on the grass during sessions. Please be aware that some locations may not have restrooms available, so we encourage you to plan accordingly.

SUPPORT

Tough days are a natural part of childhood, and it’s completely normal for your child to have an off day here and there. On Soccer Island, we celebrate every effort and focus on creating a positive and supportive environment where every child can learn and grow at their own pace.

WATER

It’s important for children to stay hydrated during their sessions, so we encourage you to bring or send a water bottle with your child. Coaches will include water breaks as needed to keep everyone energized, especially during hot summer months.

WEATHER

We play in the rain, so parents should dress appropriately for the conditions, keeping in mind that you won’t be moving as much as the kids. Rain boots are welcome on Soccer Island, and children often enjoy splashing in puddles and mud. A positive attitude toward rainy weather can encourage your child to embrace the experience and have fun!

At Soccer Shots, we understand that sometimes, unforeseen circumstances can lead to missed sessions. To ensure that all our participants have the opportunity to make up missed sessions, we have implemented the following make-up session policy:

Make-Up Session Guarantee

We are committed to providing our families with a valuable soccer experience. Therefore, we promise to offer up to 2 make-up sessions for any canceled sessions, regardless of the location.

Public Programs Make-Up Sessions

For our Public Programs, make-up sessions are typically scheduled within the two weeks following the last session day of the season. This ensures that all participants have the chance to catch up on missed classes.

School and Childcare Center Locations Make-Up Sessions

Make-up sessions at our School and Childcare Center locations are typically scheduled based on the respective school or childcare center's calendar. We aim to align these sessions with the school's schedule to provide the best opportunity for participation.

Personal Reasons Exclusion

It's important to note that make-ups, refunds, or credits are not available for missed sessions due to personal reasons such as vacations, illness, or other personal commitments. Our policy is designed to accommodate cancellations that are beyond individual control.

We believe that this policy ensures fairness and flexibility for our participants while allowing us to maintain the quality and consistency of our programs. If you have any questions or require additional information regarding our make-up session policy, please feel free to contact our Soccer Shots team. Thank you for choosing Soccer Shots, and we look forward to providing your child with a rewarding soccer experience!

Policies & Procedures

REFUND POLICY

- Refunds will not be issued for failure to attend a scheduled class.

- Full refunds minus a $10 fee apply when the withdrawal of a student is received in writing 2 weeks prior to the start of any season.

- Should Soccer Shots find it necessary to remove a child from a class, a refund will be issued after deduction for classes already attended.

- No refunds will be issued after week 3 of the season.

- Refunds prior to week 3 of the season will be given for the remaining sessions only.

- No refunds will be issued for failure to attend a make up class.

- All requests for refunds must be made in writing and emailed to a Soccer Shots representative, and are subject to a $10 refund fee.Soccer Shots shall assume no liability in the event that a season is cancelled, rescheduled or postponed due to a fortuitous event, unforeseen occurrences, or any other event that renders performance of the season impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather, natural disaster or other emergency. Soccer Shots will make every effort to offer a substitution event in the case Soccer Shots cancels or postpones due to a fortuitous event.

Soccer Shots Northern KY aims to deliver a beloved growth experience for every child and a remarkable experience for every family. If you and your child are not positively impacted by your Soccer Shots experience we will offer a refund or credit for any future season.

COUPONS

A coupon code may NOT be applied on a prior purchase, or after a purchase has been made. However, a credit may be issued to the account for the coupon, under certain circumstances.

SOCIAL MEDIA

Registration & participation in our programming authorizes us to take photos and share on our company social media pages. We know you want to see pictures of your little one(s) at their school sessions, but we do ask our coaches to prioritize the safety of our children by refraining from using their cell phones during school sessions. Because of this policy, we are not always able to send you pictures of your child unless a supervisor is available to do so.

CANCELLATIONS

All cancelled and rescheduled sessions will be communicated to the email address and/or texted to the phone number on the account submitted during the registration process.

A minimum of 5 registrants is required before the first week of class for the class to take place.

Whenever possible, we will use indoor space during inclement weather. If there is no indoor space available, we will reschedule or add additional time to other sessions to make up for any that are missed.

During the winter season, if your school or center is closed on a Soccer Shots day due to snow or other weather-related issues, we will work with your school or center to reschedule or add additional time to other sessions to make up for any that are missed.

Make up classes may be held on a different day or time than the regularly scheduled class.

Soccer Shots reserves the right to cancel any program due to insufficient enrollment. Upon cancellation, a full refund will be made of classes remaining.

TRANSFER POLICY

Transfers will be accommodated within the same season as long as there is room in the session being transferred to. We also ask our coaches if they believe the child is a good fit to move to a different session, and we do take their response into consideration during the transfer process. Please email northernky@soccershots.com for all transfer requests.

We understand that you may have questions about receiving a Soccer Shots jersey for your child, and we want to provide clarity on our jersey distribution process:

Annual Jersey Distribution

Youth jerseys are distributed once per calendar year to our participants. These jerseys are sent to you at the same time you pay your enrollment fee, regardless of the number of seasons you sign your child up for within that year.

Enrollment Fee Payment

If you have not been prompted to pay your enrollment fee for a particular season, it means that you will not be receiving a jersey for that season. Please ensure that your enrollment fee is paid to be eligible for the jersey distribution.

Need a New Jersey?

If your child requires a new jersey for any reason, you can explore our merchandise store at store.soccershots.com to purchase one. Our store offers a variety of Soccer Shots merchandise, including jerseys, to help you gear up for an exciting soccer season.

We utilize an outside platform for jersey distribution. All jerseys are delivered via the company to your home address. Please keep in mind that they are athletic-cut jerseys and tend to run small. Your jersey will ship within 2 business days from checkout, and upon shipping you will receive tracking information via email. You can expect to receive your child’s jersey in the mail within 7-10 business days of enrollment. Please understand that if you sign up within two weeks of the season start date, your child is not guaranteed to receive their jersey before the first session. Any questions, please email shipping@soccershots.com.

Should you need to exchange sizes, email shipping@soccershots.com. You must provide your name, your child's name, your shipping address, the size you received, and the size you are requesting in the email. Please note, jerseys must be in new condition with the tag still attached to be accepted as a return. Returns are accepted up to 15 days after the jersey is mailed out and exchanges are accepted up to 30 days after the jersey is mailed out.